Please help make our FAQs more comprehensive by adding your questions. We will supply the answers.  You may also refer to the Cagayan de Oro COVID-19 Response Website  and Web GRiD  (Geospatial Risk Database) for further information.

What is a TTMF? The Temporary Treatment and Monitoring Facilities (TTMFs) in Cagayan de Oro are managed by the City Government of Cagayan de Oro. TTMFs are where contact, suspect, probable, and confirmed cases of COVID-19 with mild symptoms whose home environment cannot support physical distancing are isolated for their own safety and that of their families and communities.

How many TTMFs does Cagayan de Oro have?  As of October 2020, Cagayan de Oro has seven (7) TTMFs.

Are clients staying in TTMFs expected to clean their rooms? Yes. For the safety of both clients and staff, clients are requested to CLAYGO (clean-as-you-go). Clients are oriented on this upon admission. Nurses reiterate this through SMS messages to the clients. Cleaning materials are provided for this purpose. Only elderly, pregnant, post-partum, children and clients with other co-morbidities are exempt.  

Are the TTMFs manned 24/7? Yes. There are nurses, nursing attendants, and support staff assigned to TTMFs 24/7. Clients have direct line to all of them.

What kinds of facilities are converted into TTMFs?  The City Government of Cagayan de Oro rents  establishments utilized as isolation  and/or quarantine facilities. Often,  these facilities are not newly constructed and exhibit some wear. The city government can only do so much to repair and maintain these facilities  and requests the public's understanding.

Are TTMFs disinfected? Everytime a client is discharged from the facility, the disinfection team disinfects and cleans the room, including the toilets and hallways of the facility, preparing the premises for the next occupant. Since clients are discharged and admitted daily, this happens everyday.  

Does the city profit from City Isolation Units (CIUs)  and  TTMFs? No. But under the COVID-19 Community Isolation Benefit Package (CCIBP) of the Philippine Health Insurance Corporation (PhilHealth), Department of Health (DoH)-accredited facilities, through  their partner hospital may file a claim for  clients discharged after providing all mandatory services.

Do clients pay for services received at a  CIU or  TTMF? No. According to  PHILHEALTH Circular No. 2020-0012, patients shall not be charged out of pocket payment for services received at a CIU or TTMF.

Can PhilHealth beneficiaries file claims for CCIBP? No. According to  PHILHEALTH Circular No. 2020-0012, direct filing of claims by beneficiaries is not allowed.

How does the city receive returning overseas Filipinos (ROFs) and locally-stranded individuals (LSIs)? The City Government of Cagayan de Oro put together an Arrivals Team that follows the process flow below for the reception of ROFs and LSIs. Please check the Facebook page of CDO Tabang LSI ROF APOR for updated guidelines.


I think I've been exposed to COVID-19. What should I do? Your course of action depends on your exposure level. Read More.