Please help make our FAQs more comprehensive by adding your questions. We will supply the answers.  You may also refer to the Cagayan de Oro COVID-19 Response Website and Web GRiD  (Geospatial Risk Database) for further information.

What is a TTMF? The Temporary Treatment and Monitoring Facilities (TTMFs) in Cagayan de Oro are managed by the City Government of Cagayan de Oro. TTMFs are where contact, suspect, probable, and confirmed cases of COVID-19 with mild symptoms whose home environment cannot support physical distancing are isolated for their own safety and that of their families and communities.

How many TTMFs does Cagayan de Oro have?  As of October 2020, Cagayan de Oro has seven (7) TTMFs.

Are clients staying in TTMFs expected to clean their rooms? Yes. For the safety of both clients and staff, clients are requested to CLAYGO (clean-as-you-go). Clients are oriented on this upon admission. Nurses reiterate this through SMS messages to the clients. Cleaning materials are provided for this purpose. Only the elderly, pregnant, post-partum, children and clients with other co-morbidities are exempt.  

Are the TTMFs manned 24/7? Yes. There are nurses, nursing attendants, and support staff assigned to TTMFs 24/7. Clients have a direct line to all of them.

What kinds of facilities are converted into TTMFs?  The City Government of Cagayan de Oro rents establishments utilized as isolation and/or quarantine facilities. Often,  these facilities are not newly constructed and exhibit some wear. The city government can only do so much to repair and maintain these facilities and requests the public's understanding.

Are TTMFs disinfected? Every time a client is discharged from the facility, the disinfection team disinfects and cleans the room, including the toilets and hallways of the facility, preparing the premises for the next occupant. Since clients are discharged and admitted daily, this happens every day.  

Does the city profit from City Isolation Units (CIUs)  and  TTMFs? No. But under the COVID-19 Community Isolation Benefit Package (CCIBP) of the Philippine Health Insurance Corporation (PhilHealth), the Department of Health (DoH)-accredited facilities, through their partner hospital may file a claim for clients discharged after providing all mandatory services.

Do clients pay for services received at a  CIU or  TTMF? No. According to  PHILHEALTH Circular No. 2020-0012, patients shall not be charged an out-of-pocket payment for services received at a CIU or TTMF.

Can PhilHealth beneficiaries file claims for CCIBP? No. According to  PHILHEALTH Circular No. 2020-0012, direct filing of claims by beneficiaries is not allowed.

What are the basic travel requirements for entering Cagayan de Oro? Since Cagayan de Oro is on ALERT LEVEL 1:

• Land, air, and sea travel are at full seating capacity.

• Acrylic and/or plastic dividers are not required.

• The use of travel management systems such as Safe, Swift, and Smart Passage (S-PaSS), is not required for interzonal travel.

Please check the Facebook page of CdeO Operation Tabang Travelers for updated guidelines.

 I think I've been exposed to COVID-19. What should I do? Your course of action depends on your exposure level. Read More.